Frequently Asked Questions
Everything you need to know about your luxury jewelry experience.
Are your gemstones and metals authentic?
Yes, every piece at HadiGems is crafted using genuine gemstones and high-quality precious metals. We provide a certificate of authenticity for all our fine jewelry collections.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return the item in its original condition for a full refund or exchange.
How should I care for my jewelry?
To maintain the brilliance of your pieces, we recommend cleaning them with a soft cloth and avoiding contact with harsh chemicals, perfumes, and lotions.
Can I track my order?
Absolutely. Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.
Do you offer custom jewelry designs?
Yes, we specialize in bespoke jewelry. Please contact our design team via the 'Custom Orders' page to start creating your one-of-a-kind piece.